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Village Properties has been a key business in Sunriver for more than 30 years.

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Village Properties has provided property management services in Sunriver for over 30 years and we have a dedicated department to provide you with the quality of service you deserve!

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Whether you’re a first-time home buyer or looking for a summer vacation home, our team of passionate, dedicated realtors have the expertise to help you find exactly what you’re looking for!

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Village Properties Frequently Asked Questions

Click the category below to view the FAQs for that subject or simply type your question into the search bar to begin. If the answer to your questions is not listed, please give us a call at 541-593-1653 and we’ll gladly assist you!


1. Sunriver Tips

No. The community of Sunriver prohibits the use of fireworks.

Yes! Use your SHARC passes to access the tennis court in your neighborhood. During the summer it is best to call Tennis Hill (the Sunriver HOA) to reserve a court at 541-593-2411.

There are various locations to put in and take out for a fun river float. The best bet is to consult with the rental company you rent your kayak, paddle board, or floats through. Some of them provide a shuttle service at the put in/out points for you.

Sunriver is:

  • 20 miles (20 min drive) from Mt. Bachelor
  • 17 miles (20 min drive) from Bend
  • 22 miles (30 min drive) from Paulina Falls

Sunriver is 500 feet higher in elevation than Bend which means we get more snow that sticks around a lot longer. If you’re visiting in the winter, it’s best to have snow tires or chains to get around easily. 

Most venues in Sunriver allow blankets and low profile chairs to outdoor events, so feel free to bring yours and enjoy the show! Most chairs 9 inches or less from the ground are considered ‘low profile.’

Outside food is prohibited at the SHARC facility. For your convenience a concession stand is provided by SHARC to purchase snacks and beverages.

Since Sunriver is a very popular, family-friendly location, there may be more pedestrian and bike traffic that your home town. Please remember that pedestrians and bikes always have the right of way and stop to allow them to cross the road.

They’re watching their figures.

Pets are welcome in most places in Central Oregon, including Sunriver. Please do not leave your pets in vehicles and adhere to leash laws.

There are 11 roundabouts in Sunriver. Always enter and exit roundabouts on the right. When exiting, please use your right turn signal to show drivers your intent and keep the flow moving smoothly.

Why try to fit everything into a couple pieces of luggage or in your car like a real life Tetris game? Just ship some items to Village Properties at Sunriver ahead of your trip and we will hold it for you.

If you are having a package shipped to meet you, please add your name to the “care of” line on the package and give us a call at 541-593-1653 so we can keep an eye out for your package. Note: Please use UPS of FedEx because USPS does not deliver to our physical location. Use address below:

Village Properties at Sunriver
c/o (your name)
56835 Venture Lane Suite 310
Sunriver, OR 97707

Being in the high desert, temperatures always drop at night so be prepared for cooler temps in the evening if you’re out on an all day adventure.

Please be aware of bambi, rattlesnakes, raccoons, cougars, big foot, and bears and leave no trace while enjoying the outdoors in Central Oregon.

All of Sunriver has a 25 mph speed limit and is regularly enforced. Please adhere to the speed limit to ensure the safety of all.

Street parking in Sunriver is prohibited and could result in your vehicle being ticketed and towed. All vehicles in your party must be in the driveway.

2. Vacation Rental Homes

Bikes are an amenity provided by each homeowner. Some homeowners opt not to provide them with their rental and there are no guarantees on condition and rideability of the bikes in the home. 

Absolutely! Use our amenity filter from the Vacation Rentals listing page to sort homes based on your specific needs including ‘dog-loving- homes. The amenity filter can be found on the Vacation Rentals Listings page here.

The majority of our homes do include SHARC passes please call our office for confirmation. If included, they will be in the home upon arrival.

If you booked your home through a partner website such as VRBO or AirBnB your bill will never match ours as we do not have access to the fees they charge. For the best rates, book directly through out site or give us a call. Also, refunds for cancelled bookings are processed much quicker when you book direct.

Maybe. To ensure that our homes are properly cleaned and stocked between guest visits, we do not allow access to the home prior to 4:30 pm unless they are opened by our Quality Contrl team. However, we’d like to get your vacation started ASAP and if you call our office the day before your arrival and leave your cell number with us we will call you when the home is ready!

Yes, for a $75 charge we offer a late check out at 2pm if the home is not booked to be occupied later that day. If the home is booked to be occupied that evening, we cannot offer a late check out as it would not provide enough time between guests for proper cleaning.

Yes, you can have campers for up to 48 hours in driveway but not for sleeping in. Camper storage is available through SROA which has two secure lots you can rent a space in. The SROA phone number is 541-593-2411.

If your home offers SHARC passes they are kept in the home and access to them is available upon check in.

Yes! If you need to move furniture around to better accommodate your group please feel free to do so and simply move it back before leaving.

Some rentals allow for garage parking while others have been converted to ‘fun zones’ with games and the like. If you have questions about the home, you have booked please feel free to give our front desk a call. 

Yes! Go to SHARC by 10am to get your wrist band which will provide you with entry to SHARC all day. We only ask that the SHARC passes are returned to the home by check out at 11 am. Your wristband will still allow entry to the SHARC facility even after checking out.

No, most homes in Sunriver do not have air conditioning including vacation rental homes. However, nights may cool down to 30-40 degrees and opening your windows at night to allow the cool air into the home, then closing them during the day does help to keep your home cool. Also homes that do not have air conditioning have a minimum of 2 box fans in the unit.

Yes! Use your SHARC passes to access the tennis court in your neighborhood. During the summer it is best to call Tennis Hill (the Sunriver HOA) to reserve a court at 541-593-2411.

No, in Sunriver the garbage service will get the garbage cans out of the exterior garbage enclosure. Please bring your recyclables to the recycling center. For a list of recyclable and non-recyclable items please click here.

Not as part of your vacation rental home fee however Sunriver Fitness and Aquatics offers day passes. Their website is here.

Yes. Housekeepers bring items found in homes directly to the office. If you’ve left an item behind, chances are we’ve tried to contact you to return your belongings. If you realize you’re missing something after your vacation, we keep items for 60 days, so give us a call! We can ship your items back to you for a $12.50 handing and UPS fee.

Yes! We’ve partnered with many local businesses to help our guests save while on vacation. Please check out our discounts page here for a full list of participating partners.

Each home without air conditioning has a minimum of 2 box fans in the home. If you’d like extra fans, feel free to give our office a call and we’ll have extra fans delivered to you.

Leave 2 keys on the counter, one in the lock box and give our office a call at 541-593-1653 to let us know you have departed.

There are various locations to put in and take out for a fun river float. The best bet is to consult with the rental company you rent your kayak, paddle board, or floats through. Some of them provide a shuttle service at the put in/out points for you.

Sunriver is:

  • 20 miles (20 min drive) from Mt. Bachelor
  • 17 miles (20 min drive) from Bend
  • 22 miles (30 min drive) from Paulina Falls

We will use the card on file (same one used for the 1st payment). If you’d like to change the 2nd payment method, notify our office via phone or guest portal for card change. Checks are not accepted within 30 days of check-in.

The number of pets allowed in a home is based on the homeowner’s discretion and the size of the pet. However there is a maximum of 3 dogs allowed in pet-friendly rentals. Please give us a call regarding the pet policy of any home you are interested in renting.

Yes. Please note the Wi-Fi provider, Bend Broadband, should be contacted for any performance issues. Their information is provided in the home book on your coffee table.

Sunriver is 500 feet higher in elevation than Bend which means we get more snow that sticks around a lot longer. If you’re visiting in the winter, it’s best to have snow tires or chains to get around easily. 

Most venues in Sunriver allow blankets and low profile chairs to outdoor events, so feel free to bring yours and enjoy the show! Most chairs 9 inches or less from the ground are considered ‘low profile.’

Outside food is prohibited at the SHARC facility. For your convenience a concession stand is provided by SHARC to purchase snacks and beverages.

Pets are welcome in most places in Central Oregon, including Sunriver. Please do not leave your pets in vehicles and adhere to leash laws.

Why try to fit everything into a couple pieces of luggage or in your car like a real life Tetris game? Just ship some items to Village Properties at Sunriver ahead of your trip and we will hold it for you.

If you are having a package shipped to meet you, please add your name to the “care of” line on the package and give us a call at 541-593-1653 so we can keep an eye out for your package. Note: Please use UPS of FedEx because USPS does not deliver to our physical location. Use address below:

Village Properties at Sunriver
c/o (your name)
56835 Venture Lane Suite 310
Sunriver, OR 97707

  1. Please start dishwasher before leaving
  2. Please don’t use towels or linens for cleaning purposes. We can provide rags for you.
  3. If you lose a SHARC pass, their replacement fee is $50
  4. Amenities such as gaming consoles, are provided by owners and can be removed any time at the owner’s discretion and are not a guaranteed amenity of the home. These removals are not always reported to Village Properties. Refunds cannot be granted for missing game consoles.
  5. However if your ping pong table is missing a paddle or balls we do offer replacements for free. Just give our office a call and we’ll deliver them to you.

We partner with CSA travelers insurance and is available to all our guests. Give our office a call to learn more.

We can assist you with booking multiple homes near one another for your large party. Just give us a call to get started.

We are on call 24 hours a day 7 days a week for all emergencies. For all non-emergency requests, please give our office a call at 541-593-1653 between 8am and 5pm. If your non-emergency occurs after business hours please call the office and leave a voicemail. We will return your call after 8am the next business day.

Leave them in the home and our housekeepers will pick them up for washing after your stay.

Please have a coach or other member of your party checks out for you. 

We have many complimentary items for our guests. Please don’t hesitate to call and ask if we have what you’re missing. Item we have loaned in the past include:

  • High chairs
  • Extra towels
  • Pack-n-plays
  • & many more items

If you do not find your home in satisfactory condition upon arrival, please give us a call at 541-593-1653 within 24 hours of arrival so that we may address your concern.

It is a non-refundable cost of $40-$65 (depending on the size of the home) which covers your group for up to $500 of accidental damage excluding pet damage or abuse of the home.

You may cancel all the way up until 30 days prior to arrival for a $50 cancellation fee. Once you are within 30 days of your arrival, there is no cancellation without forfeiting 100% of your funds.

Anything you absolutely need to have an enjoyable stay! 

  • Cooler – for groceries, picnics, or on the go snacks 
  • Spices – to be sure your in-home meals are just the way you like them. 
  • Saran wrap/foil – for saving left overs 
  • Tupperware – for saving left overs 
  • Toiletries – we provide shampoo and conditioner in each bathroom, but the sample sizes may not last for the entire vacation. 
  • Bike helmets – safety first! 
  • Your Bike – If you plan on biking a lot it may be a good idea to bring your own bike to ensure that the fit, ride, and all members of your party has a bike. *There is no guarantee on how many bikes are in the rental and that they will fit all riders. 
  • Bike locks – For peace of mind. 
  • Portable AC unit – Most homes in Sunriver do not have air conditioning. Since we are in the high desert temperatures can reach extremes at both ends of the spectrum. Usually opening the windows at night to let in the cool air then shutting them during the day is enough but for maximum comfort a portable AC unit is ideal in non-airconditioned homes. 
  • Hair dryer – This is not standard amenity in all homes.  

Full payment is due 30 days prior to your date of arrival.  If you are booking within 30 days of your arrival it is due at the time of booking.

As a guest of Village Properties at Sunriver, take advantage of your discounted rentals through Village Bike and Ski.

Page 2 of your final confirmation will have directions to your rental or call us at 541-593-1653 for additional assistance.

There is a lock box on the front of your rental property. On page 1 of your final confirmation is your lock box code.

Street parking in Sunriver is prohibited and could result in your vehicle being ticketed and towed. All vehicles in your party must be in the driveway.

Yes! Hot tubs are manage by an external company. For hot tub issues you can either give us a call and we will contact your rental home’s hot tub service provider to dispatch or you can call them directly for any issues. Their number is posted by the hot tub.

3. Long Term Rentals

Sometimes, please call for more information about a property you are interested in.

No.

We’d like to ensure that you love the home you’re renting so it is preferred that you view the home. If you are unable to view the home prior to applying we have a waiver that must be signed acknowledging this.

No, all parties on a rental agreement are responsible for paying for the rent in full on the due date.

This depends on the market however we are more than happy to keep your information and notify you if a property meeting your needs becomes available.

Yes! All pet-friendly rentals are advertised as such. However, there are number and weight requirements per the homeowner’s discretion. For information regarding a specific property please feel free to contact our office.

Applications are processed on a first come, first served basis. The first application received that meets the owner’s terms (if required) is selected. If you are not selected and a screening has not been completed then your application fee is refunded.

This depends on the negotiated terms but the average lease term is one year.

The application fee is $40 per adult over 18 years old. The application fee is for processing applicant screening criteria and is what Village Properties is charged for the service. The application fee is refundable if a screening is not completed.

Yes! We’d be happy to take your information down and contact you if a future rental becomes available and meets your needs.

We encourage obtaining renter’s insurance. Please call for specifics about a property you are interested in as some exclusions may apply.

Based on your specific circumstance we’d ask for a co-signer or extra deposit.

Tenants are responsible for all utilities unless otherwise noted.

This is based on the properties that are available and owner terms.

This is based on the properties that are available and owner terms.

Once approved, you have 24 hours to submit required deposits.

Rent is due on the 1st for the month.

4. Owner - Vacation Rental Homes

Yes! Our owner portal makes it easy to book your home online or you can call our front desk to reserve through our staff.

Our contracts are open-ended for both vacation and long term rentals. We do ask that you provide us with a 60 day notice for any contract cancellations.

  1. Marketing and advertising your property
  2. Our reservation team to provide your guests with personal service
  3. Property security checks when your home is not occupied we will keep you advised of any issues that require attention.
  4. Housekeeping
  5. Quality control and maintenance teams
  6. Accounting

Whether your choose to add your home to the Vacation Rental or Long Term Rental program, we will provide you with a free consultation and outline of expected fees.

This depends on whether or not you’d like to use your home throughout the year. If you’re not going to be in the area for a long period of time then the Long Term Rental Program may be a good option for you.

  1. Full time reservation team in Sunriver – when you or your potential guests call our office, it is answered by someone who lives and works right here in Sunriver not a call center located out of town.
  2. Full time housekeeping and quality control team – Our team provides regular post guest cleaning, professional cleaning supplies and equipment as well as regularly scheduled fall/spring deep cleans.
  3. Onsite commercial laundry facility/linen program – We save you money on your utility bills and wear/tear on your appliances by utilizing our own commercial onsite laundry for your home’s linens. Additionally we provide a comprehensive linen program.
  4. Full time skilled maintenance team – 24 maintenance emergency service available. Year-round seasonal maintenance services .
  5. Tool loaner program – if you want to make your own repairs or work on something at your home and need a few tools we have a selection of tools available for you.  
  6. Full time hot tub service – on call staff available with incentives for owners.
  7. Full time marketing team – Our marketing works hard to market your rental home in as many ways a possible. Our educated and experience staff features your home on popular sites such as Airbnb, TripAdvisor, VRBO, Booking.com, pet-friendly sites, and Flipkey. Local and social marketing sources include Central Oregon Visitors Association, The Sunriver Scene, Craigslist, Sunriver Chamber of Commerce, Facebook, Instagram, and other vacation-oriented websites. Furthermore, we send out a monthly newsletter with over 16,000 recipients of previous guests and individuals who have shown previous interest in vacation rentals. 
  8. Professional photography (vacation only)– your home will be photographed by a professional photographer to ensure high quality images are used to promote your vacation rental. 
  9. Owner Portal – This portal designed for our homeowners to be able to access information regarding your property 24 hours a day. The portal enables you to can review your booking calendar, look at work orders, past statements and make your own bookings. Anytime you need information regarding your home you can access it! 

The vacation rental homes program makes sense for homeowners who want an investment and want to be able to utilize their property at some time during the year.

The long term rental homes program makes sense for homeowners who also want an investment but do not need to use their home during the year.

  1. We’ve been the leading the vacation rental management company in the area for over 30 years.
  2. We provide all our owners with a personalized and comprehensive management experience.
  3. As a local, family-owned company you be working with people who are in touch with everything Sunriver because we work where we play. We pride ourselves on our dedication to our clients and the security of their homes in the vacation rental market. We’re here to handle the day-to-day running of your rental and ensure that it is taken care of like it is our own home. 

5. Owner - Long Term Rental Homes

Our contracts are open-ended for both vacation and long term rentals. We do ask that you provide us with a 60 day notice for any contract cancellations.

  1. Marketing and advertising your property
  2. Our reservation team to provide your guests with personal service
  3. Property security checks when your home is not occupied we will keep you advised of any issues that require attention.
  4. Housekeeping
  5. Quality control and maintenance teams
  6. Accounting

Whether your choose to add your home to the Vacation Rental or Long Term Rental program, we will provide you with a free consultation and outline of expected fees.

There is a menu of fee structures in your contract which breaks down the charges. However some of the services covered by the 10% fee include:

·         Tenant relations 

·         After hours emergency calls

·         Collection of rents 

·         Dealing with any non-compliance issues on your behalf

This depends on whether or not you’d like to use your home throughout the year. If you’re not going to be in the area for a long period of time then the Long Term Rental Program may be a good option for you.

  1. Full time reservation team in Sunriver – when you or your potential guests call our office, it is answered by someone who lives and works right here in Sunriver not a call center located out of town.
  2. Full time housekeeping and quality control team – Our team provides regular post guest cleaning, professional cleaning supplies and equipment as well as regularly scheduled fall/spring deep cleans.
  3. Onsite commercial laundry facility/linen program – We save you money on your utility bills and wear/tear on your appliances by utilizing our own commercial onsite laundry for your home’s linens. Additionally we provide a comprehensive linen program.
  4. Full time skilled maintenance team – 24 maintenance emergency service available. Year-round seasonal maintenance services .
  5. Tool loaner program – if you want to make your own repairs or work on something at your home and need a few tools we have a selection of tools available for you.  
  6. Full time hot tub service – on call staff available with incentives for owners.
  7. Full time marketing team – Our marketing works hard to market your rental home in as many ways a possible. Our educated and experience staff features your home on popular sites such as Airbnb, TripAdvisor, VRBO, Booking.com, pet-friendly sites, and Flipkey. Local and social marketing sources include Central Oregon Visitors Association, The Sunriver Scene, Craigslist, Sunriver Chamber of Commerce, Facebook, Instagram, and other vacation-oriented websites. Furthermore, we send out a monthly newsletter with over 16,000 recipients of previous guests and individuals who have shown previous interest in vacation rentals. 
  8. Professional photography (vacation only)– your home will be photographed by a professional photographer to ensure high quality images are used to promote your vacation rental. 
  9. Owner Portal – This portal designed for our homeowners to be able to access information regarding your property 24 hours a day. The portal enables you to can review your booking calendar, look at work orders, past statements and make your own bookings. Anytime you need information regarding your home you can access it! 

The vacation rental homes program makes sense for homeowners who want an investment and want to be able to utilize their property at some time during the year.

The long term rental homes program makes sense for homeowners who also want an investment but do not need to use their home during the year.

  1. We’ve been the leading the vacation rental management company in the area for over 30 years.
  2. We provide all our owners with a personalized and comprehensive management experience.
  3. As a local, family-owned company you be working with people who are in touch with everything Sunriver because we work where we play. We pride ourselves on our dedication to our clients and the security of their homes in the vacation rental market. We’re here to handle the day-to-day running of your rental and ensure that it is taken care of like it is our own home. 

6. Real Estate - Buyers Info

Our ability to access the Rapatonni Software allows us to customize your search just for you.  This will be customized to fit your personal interests and requirements: from the number of bedrooms, the price range, size of the lot, age of the property, two-story or single level and so much more. This allows you to actually spend time viewing properties that you are interested in.

We belong to the Central Oregon Board of Realtors, so you will have access to all of the properties that are listed in Central Oregon. The gives us more options in finding “the right” property for the buyers we represent.

Yes, we can provide you with a customized search providing you with up to date information for properties that are currently on the market as well as any new listing that become available.

By working with a broker in our office you will receive one-on-one attention as well as have a broker representing you and looking out for your interests.

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