Village Properties’ Vacation Rental Terms, Conditions & Policies
Rental Terms & Conditions: Guest agrees to hold Village Properties at Sunriver and Property Owner free and clear of any liability for damage to self or property resulting from accident, injury, or loss of enjoyment due to power outage, rain, snow, sun, negligence, defective construction, fire, theft, inoperable appliances, inoperable/unusable hot tub/spa, missing or inoperable bikes, etc. Village Properties at Sunriver will take all possible steps to see that the house equipment is in working order. This applies to ALL individuals in Guest party. In the event of program changes or circumstances beyond our control, Village Properties at Sunriver reserves the right to cancel or reassign homes. When comparable accommodations are available, guests will have the option of selecting from available properties at the published rate or receive a full refund. Home prices, availability, and specific accommodations are subject to change.
Minimum Night Requirements: Depending on time of year, rental homes and condominiums may adhere to a minimum night stay requirement. This is subject to change and minimum stays may be shortened or lengthened. :
Some individual homes and condominiums may require minimum night stays different to those posted. Homes and condominiums reserved online for less than the minimum number of nights may be cancelled or moved. If you wish to rent for less than the minimum number of nights required, please telephone our office (1-800-786-7483) and a Vacation Planner will assist you in locating a property that may accommodate a shorter stay. For guests requesting 30 nights or longer, please call us at 1-800-786-7483, and a Vacation Planner will be happy to assist you.
Cancellation Policy: For cancellations prior to 45 days of your arrival date, a cancellation fee $50 will be imposed; the remainder of your deposit will be refunded. For cancellations within 45 days of your reservation, forfeiture of the entire rental fee is imposed. Please call 1-800-SUNRIVER (1-800-786-7483) for further information on cancellations and reservation changes.
Trip Insurance: CSA Travel Insurance is available when booking through Village Properties. We recommend you purchase this insurance to protect yourself should the unexpected happen and you must cancel your vacation last minute. Once you purchase CSA Travel Insurance there is a 10-day evaluation period during which you can read over the policy and receive a full refund of your purchase if you choose to decline the coverage. Please call our office for a premium quote.
Accident Forgiveness Fee: Included in each reservation is a non-refundable “Accident Forgiveness Fee” ranging from $40.00 – $75.00. This protects you for up to $250.00 of accidental damage. Damages above this amount or any malicious damages or damages as a result of intoxication etc. will be charged to the credit card on file. Loss of keys, towels or linens or excessive cleaning fees will be charged to your credit card after departure.
Maximum Occupancy: The maximum number of guests per property is established per Deschutes County code 5.12.020 & 5.12.060©. Maximum occupancy limits are strictly enforced. If maximum occupancy is exceeded, you will be asked to vacate the property and forfeit any rental payment or rent additional accommodations. The regulation states two people per bedroom, plus two. Children 5 year old or younger do not count towards your occupancy number.
Rental Payment: If booking more than 45 days prior to your arrival date, a deposit of ½ of your total balance will be charged. Forty five days before your arrival, the remaining balance will be collected. If booking within 45 days of arrival, the total balance will be charged at the time your reservation is made. Payments may be made by credit card. We accept VISA, Master Card, American Express and Discover.
Housekeeping Fee: All properties have a non-refundable housekeeping fee.
Non-Smoking: Smoking is strictly prohibited in all homes.
Renter Age Restrictions: The guest of record must be 25 years of age or older. No reservations will be made for vacationing students or singles under the age of 25. Any reservation made under false pretenses will be subject to forfeiture of advance payment of rent and deposit and the guests will not be permitted to check-in.
Pets: Pets are welcome in many of our homes with prior approval. The presence of a pet in a home without approval may result in additional charges and eviction from the home. Other restrictions may apply. A one-time fee of $50.00+ tax per pet will be added to the reservation.
Maintenance & Repairs: Amenities & appliances, such as hot tubs, washers/dryers, TVs/DVD players etc, are subject to down time for repair or maintenance.
Taxes: A county/state room tax and recreation fee of 19% is collected on the total rent for each reservation. A county housekeeping tax of 7% is also added to your reservation.
Check In: Check in time begins at 4:30 PM. Should your home be ready before that time we will gladly allow you an earlier check in. Properties are not guaranteed to be ready at 4:30 PM.
Check Out: Check out time is 11:00 A.M. Unauthorized use of a property after 11:00 A.M. may result in a charge of $75.00 per hour.
By entering your information for the rental of a vacation home through Village Properties you are creating a binding agreement to rent the designated accommodations and are subject to the “Terms and Conditions” of this agreement. Any exceptions to the Rental Terms and Conditions must be approved in advance and in writing by Village Properties management. By giving your credit card number you agree to the above stated policies and you also agree that you are the legal cardholder authorized to use this credit card number.